Information
Topics |
Navigating and Searching
Phone Inquiries
Fax Ordering
Mail Ordering
Payment Methods
Prices & $39 Minimum Order
Shipping Methods and Charges
|
International Duties
Product Availability
Returns and Repairs
Technical Support
Written Quotations and Bids
Special Products
Product Warranty
Liability |
| Navigating and Searching |
Selecting the categories on the
top menu bar of each page will direct
link you to a list of the items within the corresponding product group. Additionally,
click on any highlighted word or image to find more information on that subject. If you
already know your part number, product category or product name then click on the Search
button to locate your request. |
Phone Inquiries
on Written Orders |
Call
1-800-654-3500 within North America or +1-978-568-0221 M-F 8:30-5:00 EST for information
Please note we require a fax, email or written order sent to us with the
appropriate information. We do this to minimize mistakes and insure
excellent customer service. (return to top of page) |
| Fax Ordering |
Fax orders may be sent to
+1-978-568-1570. |
| Mail Ordering |
 Mail orders and payments should be sent to:
ANVER Corp.
36 Parmenter Road
Hudson, MA 01749 USA |
| Payment Methods |
 Payments to ANVER Corporation can be made by Check, Wire Transfer,
American Express, VISA or MasterCard. For detailed instructions see below.
Payment by Check
Payable to: ANVER Corporation
P.O. Box 845128
Boston, MA 02284-5128
Note: Checks must be Payable in US Dollars and drawn on a US or Canadian Bank.
You
may place your order on open account by selecting the "Bill me" payment method
and providing a company purchase order number. Payment terms for open accounts are Net 30
Days. Qualified businesses may open an account with ANVER Corp. by faxing your corporate
credit information to our Accounts Receivable Department for review. |
|
Prices and Minimum Order Amount |
All prices are in US$ and are subject
to change without notice. We recommend you contact ANVER to verify prices.
They do not include freight, applicable state and local taxes, and duties,
or special crating requirements for export shipment. Buyer shall pay all
such costs, taxes, charges and duties.
The minimum order amount
for all shipments destined
for Canada, Mexico and the United States (including,
Hawaii, Alaska and Puerto Rico)
is $39.00. The sales order minimum
for all other export
destinations is $300.00.
The only export exception is for spare
parts for an existing
Anver Vacuum Lifter (serial
number required), in
which case the order must meet our $39.00
minimum. |
| Shipping Methods and
Charges |
Click
here to access links to shipping companies to track your order |
|
International Duties |
International customers are responsible
for any duty, tax or tariff imposed by the destination country. |
| Product Availability |
 Most items shown on our storefront are stock or quick ship items. Upon
receiving your order we will notify you if there is an "out of stock"
situation and what our production lead time will be. If that delivery time is unacceptable
you can cancel your order before shipment free of charge. We will do our best to fill
orders in a timely fashion. |
| Returns and Repairs |
Contact our customer service department for a Return Goods Authorization
(RGA) number prior to any returns. This will allow us to provide you with return shipping
instructions, track your return and allow us to respond to your request efficiently.
Requests for returns (except warranty) should be made within 30 days of receipt of your
order. (return to top of page) |
| Technical Support |
 Free technical support is available by calling or by filling in the form on this site. Simply enter your request and a
technical support or customer service rep will usually respond to your inquiry in less
than 24 hours. Additionally, any request or comment may be sent via email, fax or phone. |
Written Quotations
and Bids |
As most Vacuum Lifter applications are custom or unique, we welcome
requests for quotations and bids. Keep in mind, the more information you give us about an
application, the better job we can do for you. (return
to top of page) |
| Special Products |
 Can't find what you're looking for? Call us or contact our sales
department with any special requests and we will respond within 24 hours with price and
delivery if available. Suggestions for new products and site features are always welcome.
Our Online store carries only a small portion of our overall line of vacuum products. |
| Product Warranty |
All of our products are warranted by ANVER. In the case of non-ANVER
manufactured major components, we purchase the product warranty coverage as per and by the
respective manufacturer. Our sub-suppliers' warranty replaces ANVER's in the case of
a failure of a non-ANVER manufactured major component or system item such as a hoist,
overhead crane, pump, motor, manipulator, etc. In these cases, ANVER will act in your
behalf; however, our sub-suppliers' warranty is the only one valid. Contact our sales
department for a written copy of our or other manufacturer's warranty, such as with large
vacuum pumps, as needed. |
| Liability |
Having no control over the use of products available from this site, we
assume no liability connected with their use. Under no circumstances are we liable for any
loss, damage or expenses of any kind arising out of the use or inability to use our
products. |
